Commitment to quality
2018 saw us continue our commitment to quality management with the implementation of changes related to the General Data Protection Regulation (GDPR) before the May deadline and our transition to the latest version of ISO Quality Management System certification: ISO 9001:2015 in Q2.
GDPR – Your Institute Your Way
The EU General Data Protection Regulation (GDPR) was the most important change to data privacy regulation in 20 years, fundamentally reshaping the way in which data is handled across ours, and all sectors. Ensuring that we were fully compliant with the regulation by the deadline date of 25th May was a prime focus for the first half of 2018.
GDPR was a hot topic with lots of noise being made about it across all media. To ensure that our members understood what we were doing to comply with the new regulations, we rolled out the ‘Your Institute, Your Way’ campaign. This campaign was designed to educate members and key stakeholders about how we keep their data safe.
Just some of the GDPR related changes we made included:
- Working with our broadcast email and marketing software provider to ensure that their processes, and in turn ours, were fully GDPR compliant.
- Conducting a full audit and review of our supplier agreements and implementing data processing agreements where necessary.
- Reviewing all member and stakeholder data held and documenting a new GDPR compliant Data Retention Policy.
Compliance with GDPR and Data Protection law is an ongoing process. Although changes related to GDPR have now been embedded across our operations, we are committed to continually reviewing our processes and how we treat member data to ensure that best practice is always adhered to.
Quality Management – transitioning to ISO 9001:2015
Maintaining consistency of standards while developing products and services that meet the needs of our members is at the core of our ethos. We are deeply committed to maintaining a consistency in the standard of our services while always looking to improvements and efficiencies.
In 2015, we embedded a Quality Management System (QMS) across the Institute resulting in The Insurance Institute being awarded ISO 9001:2008 certification. Adhering to the requirements of this system has become a business-as-usual activity, however in 2018, we reaffirmed our commitment to the ISO process by not only maintaining our QMS but also completing the necessary work to transition to ISO 9001:2015, the latest version of the standard. This meant increased visibility of our risk register across the business and a further tightening of our risk policies.